1. General Provisions
1.1. These Terms apply to the sale of printheads, printer components, accessories, and related services by EasyPrintHead.com ("EasyPrintHead", "we", or "us").
1.2. Customers include individuals and businesses who purchase products for personal or operational use only.
1.3. These Terms apply exclusively. Conflicting terms from the customer will not be accepted unless explicitly agreed upon in writing.
1.4. Products sold on EasyPrintHead.com are not intended for resale. Orders suspected of resale may be canceled without notice.
2. Contract Conclusion
2.1. Orders may be accepted within five (5) business days unless stated otherwise.
2.2. The contract is concluded upon order confirmation or product shipment. Automated emails do not represent a binding acceptance.
3. Webshop Orders
- Only individuals aged 18 or older may place orders.
- Each customer may only register one account.
- All information submitted must be truthful and accurate.
- Customers are responsible for maintaining the confidentiality of their account details.
- Any changes to personal information must be updated immediately in the account profile.
4. Prices & Payment
- All prices are listed in USD and exclude shipping, customs, or import duties unless otherwise noted.
- Available payment methods may vary by country or region.
- No right of set-off is granted unless the counterclaim is legally established or acknowledged by EasyPrintHead.
- Retention rights are valid only within the same contractual relationship.
5. Shipping & Delivery
5.1. Delivery timelines may be impacted by force majeure events such as natural disasters, strikes, or supply shortages.
5.2. If payment is not completed or delivery is refused, the order may be canceled after a written notice is issued.
6. Product Usage & Installation
6.1. Certain printheads or components may require professional installation. EasyPrintHead is not responsible for improper installation or damages resulting from it.
6.2. Always follow manufacturer guidelines and precautions for printhead handling and installation.
7. Risk & Title Transfer
7.1. For consumers, risk transfers upon successful delivery.
7.2. For business customers, the risk transfers once the product is handed over to the shipping provider or made available for pickup.
8. Retention of Title
All products remain the property of EasyPrintHead.com until full payment has been received, including any applicable taxes and shipping charges.
9. Warranty
- New products come with a limited manufacturer’s warranty. Warranty duration may vary by product type.
- No warranty is offered for misuse, improper installation, or unauthorized modifications.
- Used or refurbished items are sold “as-is” unless specified otherwise.
10. Pre-Orders
10.1. Pre-orders are accepted for items not currently in stock. Payment is required before shipment. The contract becomes binding upon successful payment.
10.2. Customers may cancel pre-orders before payment. After payment, standard return policies apply.
11. Return & Refund Policy
- Returns accepted within 14 days for unused, unopened products in original packaging.
- Return shipping costs are the responsibility of the customer unless the product is defective or the wrong item was sent.
- Opened printhead products cannot be returned due to hygiene and functionality concerns.
- Refunds are issued to the original payment method within 5 business days after inspection.
12. Limitation of Liability
- We are liable only for intentional or gross negligence.
- Liability for indirect or incidental damages is excluded to the extent permitted by law.
- Statutory rights for product liability remain unaffected.
13. Applicable Law
These Terms and any disputes are governed by the laws of Indonesia. Consumer protection regulations in the customer’s country may still apply.
14. Jurisdiction
14.1. For business customers, the exclusive place of jurisdiction is Jakarta, Indonesia.
14.2. For consumers, jurisdiction is based on the shipping destination or agreed location.