Return Policy

Returns Policy

We want you to be 100% satisfied with your purchase. You may return unused printheads and printer parts within 30 days of receipt.

How to Return Your Order in 6 Easy Steps:

1. Log In
   Log into your account via My Account or visit the order tracking area. Locate your order history and select the order you want to return. Enter your order number and email if using order tracking.
2. Fill In Return Details
   Click the Return button and complete all required fields:
   • Items to return
   • Quantity of items
   • Reason for return
   • Additional description if defective
3. Submit the Request
   Once all fields are completed, submit your return request. We will then receive and process your application.
4. Prepare Your Return Shipment
   Our team will review your request. If further information is needed, a service representative will contact you. Once approved, you will receive a return label via email. Make sure the product is securely packaged to avoid damage during transit.
5. Ship Your Return
   Attach the return label to the package. Follow all email instructions to ensure safe return shipping.
6. Processing & Refund
   Once we receive your return, we will inspect the package and process your refund using your original payment method. Please allow 2–5 business days for the refund. If an item is missing or damaged, we will contact you.

Need Help With Your Return?

If you have questions regarding an existing return, please use our contact form or email us at [email protected].

Important Notes:

• If your printhead or printer part arrived damaged or not functioning properly, please report it using our Warranty & Guarantee form and include supporting images.
• Ensure the item has not been installed, used, or tampered with to be eligible for return.
• Shipping costs for returns are non-refundable unless the item is defective or the wrong item was shipped.
• Exchanges: We do not offer direct product exchanges. Please return your item for a refund and place a new order separately.